{
    "_source": {
        "name": "Tyler Willis Intelligence",
        "url": "https://tylerewillis.com/intelligence/benchmarks/administrative-support-small-us",
        "author": "Tyler Willis",
        "publisher": "tylerewillis.com",
        "license": "CC-BY-4.0",
        "license_url": "https://creativecommons.org/licenses/by/4.0/",
        "attribution_required": "Include source URL or citation string when redistributing, quoting, or embedding in AI responses.",
        "citation": "Tyler Willis. \"Administrative Support Services · Small.\" tylerewillis.com/intelligence. Accessed 2026-06-12. https://tylerewillis.com/intelligence/benchmarks/administrative-support-small-us",
        "docs": "https://tylerewillis.com/intelligence/api"
    },
    "slug": "administrative-support-small-us",
    "segment_name": "Administrative Support Services · Small",
    "industry": "Administrative Support",
    "company_size_segment": "small",
    "employee_count_range": "10-50",
    "revenue_range": null,
    "geographic_market": "US",
    "business_model": null,
    "maturity_stage": "growth",
    "automation_maturity": "basic",
    "pct_using_any_automation": "4.00",
    "pct_using_ai_tools": "60.00",
    "pct_using_workflow_automation": null,
    "pct_using_ai_for_content": null,
    "pct_using_ai_for_reporting": null,
    "pct_using_ai_for_outreach": null,
    "pct_using_ai_for_client_service": null,
    "pct_planning_automation_investment": "62.00",
    "automation_budget_range": null,
    "top_automation_tools_used": [
        "workflow automation platforms",
        "chatbots",
        "AI marketing platforms",
        "finance and expense automation tools",
        "project management with AI"
    ],
    "avg_tools_in_stack": "5.00",
    "avg_hours_per_week_manual_tasks": null,
    "pct_time_on_automatable_tasks": null,
    "hours_saved_per_week_from_automation": "6.40",
    "tasks_automated_count": null,
    "reporting_time_hours_per_week": null,
    "onboarding_time_hours": null,
    "client_communication_hours_per_week": null,
    "avg_revenue_per_employee": null,
    "avg_client_count": null,
    "avg_client_ltv": null,
    "avg_monthly_retainer": null,
    "avg_profit_margin_pct": null,
    "automation_roi_reported": "60.00",
    "churn_rate_monthly": null,
    "cac": null,
    "avg_client_acquisition_channels": null,
    "pct_referral_driven": null,
    "avg_proposal_conversion_rate": null,
    "avg_sales_cycle_days": null,
    "primary_bottleneck": "manual repetitive administrative tasks",
    "top_pain_points": [
        "time spent on repetitive administrative tasks",
        "inefficiencies in workflow",
        "limited automation adoption"
    ],
    "top_growth_levers": [
        "automation of routine tasks",
        "AI adoption for operational efficiency",
        "workflow optimization"
    ],
    "benchmark_index_score": "50.00",
    "automation_opportunity_gap": "96.00",
    "predicted_growth_rate": null,
    "ai_insights_summary": "Top performers in small administrative support businesses leverage AI and automation tools extensively, achieving significant time savings (6.4 hours/week) and ROI (60% within 12 months). They strategically build AI tool stacks focusing on workflow automation, marketing, and client service, enabling them to outperform peers still reliant on manual processes.",
    "data_collection_date": "2026-06-07",
    "data_collection_method": "secondary research from industry reports and surveys",
    "source_url": null,
    "source_credibility": "secondary",
    "sample_size": null,
    "geographic_scope": "US",
    "statistical_confidence": "0.70",
    "outlier_flag": null,
    "created_at": "2026-06-07 03:30:11",
    "updated_at": "2026-06-11 05:31:03",
    "uuid": "a8713f35-6257-11f1-91a7-525400d81b6e"
}