{
    "_source": {
        "name": "Tyler Willis Intelligence",
        "url": "https://tylerewillis.com/intelligence/tools/rasa-voice",
        "author": "Tyler Willis",
        "publisher": "tylerewillis.com",
        "license": "CC-BY-4.0",
        "license_url": "https://creativecommons.org/licenses/by/4.0/",
        "attribution_required": "Include source URL or citation string when redistributing, quoting, or embedding in AI responses.",
        "citation": "Tyler Willis. \"Rasa Voice.\" tylerewillis.com/intelligence. Accessed 2026-06-12. https://tylerewillis.com/intelligence/tools/rasa-voice",
        "docs": "https://tylerewillis.com/intelligence/api"
    },
    "slug": "rasa-voice",
    "tool_name": "Rasa Voice",
    "vendor_company": "Rasa",
    "website_url": "https://rasa.com",
    "category_primary": "Enterprise voice AI platform",
    "category_secondary": [
        "Conversational AI",
        "Contact Center AI",
        "IVR Replacement",
        "Customer Support Automation"
    ],
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    "ai_summary": "Rasa Voice is an enterprise-grade voice AI platform designed to replace legacy IVR systems with multi-turn, back-end-integrated voice AI agents. It features real-time voice interaction capabilities, emotion detection, expressive TTS, and supports complex conversational workflows with full control over AI behavior and compliance. The platform integrates deeply with telephony systems and CRMs, enabling scalable, low-latency, and secure voice AI deployments.",
    "core_use_cases": [
        "IVR replacement",
        "Contact center AI",
        "Customer support automation",
        "Internal helpdesk agent",
        "Sales enablement",
        "Operational efficiency"
    ],
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    "human_in_loop": null,
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    "context_window": null,
    "ai_model_underlying": [
        "LLMs",
        "CALM (Conversation-augmented Language Model)",
        "Octave TTS",
        "Deepgram Flux (CSR model)"
    ],
    "native_integrations_count": 7,
    "key_integrations": [
        "Twilio",
        "Jambonz",
        "AudioCodes",
        "Genesys",
        "Salesforce",
        "Zendesk",
        "ServiceNow",
        "Jira"
    ],
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    "api_available": 1,
    "api_type": "REST",
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    "pricing_model": "Freemium",
    "free_tier": 1,
    "free_tier_limits": "Developer Edition: One bot per company, up to 1,000 external conversations/month (100 for internal agents), community support",
    "starter_price_monthly": "0.00",
    "pro_price_monthly": null,
    "enterprise_price_custom": 1,
    "pricing_unit": "annual conversation volume",
    "pricing_last_updated": "2026-05-28",
    "pricing_history": [
        {
            "date": "2026-05-28",
            "tier": "starter",
            "price": 0,
            "previous": null,
            "source": "tavily+openai"
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    "customer_count_estimate": null,
    "g2_rating": null,
    "g2_review_count": null,
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    "producthunt_upvotes": null,
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    "affiliate_commission_pct": null,
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    "ai_capability_score": "9.50",
    "ai_value_score": null,
    "ai_threat_score": null,
    "trajectory": "rising",
    "acquisition_risk": "low",
    "commoditization_risk": "medium",
    "ai_use_case_match": [
        "Customer Experience",
        "Customer Support",
        "Sales Enablement",
        "Operational Efficiency"
    ],
    "sentiment_from_reviews": "positive",
    "review_themes": [
        "Scalability",
        "Customization flexibility",
        "Robust NLU and dialogue management",
        "Strong telephony integration",
        "Real-time voice interaction",
        "Enterprise-grade security and compliance"
    ],
    "last_major_feature": "Integration of Deepgram Flux conversational speech recognition model with embedded turn-taking and barge-in handling",
    "last_major_feature_date": null,
    "roadmap_items": [
        "Expand voice TTS voice library",
        "Enhance multi-agent orchestration capabilities",
        "Broaden integrations with additional telephony and CRM platforms",
        "Improve developer experience and tooling"
    ],
    "soc2_certified": null,
    "gdpr_compliant": 1,
    "hipaa_compliant": 1,
    "eu_data_residency": 1,
    "sso_support": 1,
    "audit_log": 1,
    "created_at": "2026-05-28 03:00:19",
    "updated_at": "2026-06-11 05:30:55",
    "field_sources": "{\"_default\":\"https://rasa.com/blog/best-conversational-ai\",\"asserted_at\":\"2026-05-28\"}",
    "uuid": "fec55536-5a7b-11f1-9230-525400d81b6e"
}