Case Study · Higher Education
Case study
4.3x
ROI Multiple
81.0h/wk
Hours Saved
$27,000
Monthly Savings
4.0mo
Payback Period
The engagement
What was implemented and over what time.
HigherEd CMMS
Education CRM Automation
Workflow Automation Platform
Workflows automated
- Student service request processing
- Facility maintenance work orders
- Enrollment inquiry follow-up
- Audit preparation reporting
Implementation complexity: Moderate
Before / after
The state of the work before the engagement, and after.
Before
- Hours per week on affected tasks
- 180.0 hrs
- Error rate
- 12.0%
- Monthly cost of running
- $85,000
- Tools in use
- Legacy ticketing system, Manual spreadsheets, Email-based workflows
After
- Hours per week on same tasks
- 99.0 hrs
- Error rate
- 6.5%
- Monthly cost of running
- $58,000
- Tools in stack now
- HigherEd CMMS, Education CRM Automation, Workflow Automation Platform
- Time to first measurable ROI
- 12 weeks
Calculated ROI
The math, laid out.
- Hours saved per week
- 81.0 hrs
- % time reduction
- 45.0%
- Monthly savings
- $27,000
- Annual savings
- $324,000
- ROI multiple
- 4.3x
- Payback period
- 4.0 months
- Net annual value (year 1)
- $324,000
ROI confidence: Low (projected from inputs and benchmarks)
What would be done differently
The post-mortem for this engagement is being written up.
Other Higher Education case studies
Same industry, different engagement. Useful for cross-comparison.
Cite this work
This entry is part of the Tyler Willis Intelligence public dataset and licensed under CC-BY-4.0. You're free to quote, redistribute, and feed it into AI systems — please carry the source URL or one of the citation strings below.
Willis, Tyler. "Case study." *ROI Case Studies*, tylerewillis.com/intelligence, accessed June 12, 2026. <https://tylerewillis.com/intelligence/case-studies/higher-education-mid-higher-education-institution-automated-2>
Willis, T. (2026). Case study. Tyler Willis Intelligence — ROI Case Studies. Retrieved June 12, 2026, from https://tylerewillis.com/intelligence/case-studies/higher-education-mid-higher-education-institution-automated-2
@misc{willis_case_studies_higher_education_mid_higher_education_institution_automated_2,
author = {Willis, Tyler},
title = {{Case study}},
howpublished = {Tyler Willis Intelligence --- ROI Case Studies},
year = {2026},
url = {https://tylerewillis.com/intelligence/case-studies/higher-education-mid-higher-education-institution-automated-2},
note = {Accessed June 12, 2026. CC-BY-4.0.}
}
curl -s https://tylerewillis.com/intelligence/api/case-studies/higher-education-mid-higher-education-institution-automated-2.json | jq
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