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Benchmarks · Administrative Support

Administrative Support Services · Small

Small (6-20) US Basic maturity

96% Automation Opportunity Gap

This is the delta between where the segment is today and where it could be if automation were deployed against the work that's actually automatable. The higher the number, the more opportunity is on the table for operators in this segment.

"Top performers in small administrative support businesses leverage AI and automation tools extensively, achieving significant time savings (6.4 hours/week) and ROI (60% within 12 months). They strategically build AI tool stacks focusing on workflow automation, marketing, and client service, enabling them to outperform peers still reliant on manual processes."

Maintained by Tyler Willis · Automation Benchmarks · Updated · CC-BY-4.0 — cite this work

Methodology & sources

Where this data comes from and how to read it.

Collection methodsecondary research from industry reports and surveys
Source credibilitySecondary
Statistical confidence70%
Data vintageJun 2026
Geographic scopeUS

Automation adoption

What percentage of this segment is using each category of automation today.

  • Using any automation: 4.0%
  • Using AI tools: 60.0%
  • Planning to invest in next 12mo: 62.0%

Avg tools in stack: 5.0

Top tools in use: workflow automation platforms, chatbots, AI marketing platforms, finance and expense automation tools, project management with AI

Time & efficiency

How time is spent — and how much is recovered when automation is in place.

  • Hrs/wk saved when automated: 6.4

Financial metrics

Revenue, retention, and profitability signals for the segment.

  • Reported ROI from automation: 60.0x

Growth & operations

How operators in this segment win — and what holds them back.

Primary bottleneck: manual repetitive administrative tasks

Recurring pain points:

  • time spent on repetitive administrative tasks
  • inefficiencies in workflow
  • limited automation adoption

What top performers do differently:

  • automation of routine tasks
  • AI adoption for operational efficiency
  • workflow optimization

Benchmark Index

Composite score comparing this segment to every other tracked segment.

50 /100

Take the raw data

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Cite this work

This entry is part of the Tyler Willis Intelligence public dataset and licensed under CC-BY-4.0. You're free to quote, redistribute, and feed it into AI systems — please carry the source URL or one of the citation strings below. 

Willis, Tyler. "Administrative Support Services · Small." *Automation Benchmarks*, tylerewillis.com/intelligence, accessed June 12, 2026. <https://tylerewillis.com/intelligence/benchmarks/administrative-support-small-us>
Willis, T. (2026). Administrative Support Services · Small. Tyler Willis Intelligence — Automation Benchmarks. Retrieved June 12, 2026, from https://tylerewillis.com/intelligence/benchmarks/administrative-support-small-us
@misc{willis_benchmarks_administrative_support_small_us,
  author       = {Willis, Tyler},
  title        = {{Administrative Support Services · Small}},
  howpublished = {Tyler Willis Intelligence --- Automation Benchmarks},
  year         = {2026},
  url          = {https://tylerewillis.com/intelligence/benchmarks/administrative-support-small-us},
  note         = {Accessed June 12, 2026. CC-BY-4.0.}
}
curl -s https://tylerewillis.com/intelligence/api/benchmarks/administrative-support-small-us.json | jq

Every JSON response carries a _source block with the canonical URL and citation string. Programmatic consumers: read that field.

For operators in this segment

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